Payment Policy
- Full payment must be received within 7 days of booking to confirm the reservation.
- For bookings made 7 days or less prior to the service start date, full payment must be received within 24 hours of booking or by 18:00 JST the night before, whichever comes first.
- Payment is accepted by credit card or bank transfer. Bank transfer payments are not accepted within 7 days prior to the service start date.
- Guests are responsible for all transaction fees, including credit card processing fees and bank transfer fees.
Cancellation and Amendment Policy
- Cancellations made more than 15 days prior to the scheduled service start date are eligible for a full refund.
- Cancellations made between 14 and 7 days prior to the service start date will incur a cancellation fee of 20% of the total booking amount.
- Cancellations made 7 days or less prior to the service start date will incur a cancellation fee of 100% of the total booking amount.
- In cases of illness, cancellations made within 72 hours of the start date may be eligible for a refund or rescheduling, subject to MnK’s discretion and upon receipt of a valid medical certificate.
